Privacy Policy
Your privacy is important to us
At Trip by Nobina, we want you to feel as safe sharing your personal data with us as you do traveling with us. We only process personal data necessary to provide our services, offer support, manage bookings, and fulfil our legal obligations. We never sell personal data to third parties.
Data Controller
Trip by Nobina is a brand for services offered by Nobina Europe AB (556031-8569), Terminalvägen 24, 171 73 Solna, Sweden.
When we collect personal data
We process personal data when you request a quotation, book transportation services, contact us, use our website, subscribe to newsletters, or otherwise interact with our services.
What personal data we process
We may process your name, company information, contact details, booking and travel information, billing information, communications, and technical information related to the use of our website.
Why we process personal data
Personal data is processed to manage quotation requests, complete bookings, deliver transportation services, administer agreements, provide customer support, improve our services, comply with legal obligations, and, where required and based on consent, market our services.
Legal basis for processing
Depending on the purpose of processing, we rely on contract performance, legal obligations, legitimate interests, or consent.
Data retention
Personal data is retained only for as long as necessary for the purposes for which it was collected or as required by law. After that, the data is deleted or anonymized.
Sharing of personal data
Personal data is shared only within the Nobina Group, with data processors, service providers, and public authorities when necessary to provide our services or when required by law.
Transfers outside the EU/EEA
If personal data is transferred outside the EU/EEA, appropriate safeguards will be implemented in accordance with GDPR requirements.
Your rights
You have the right to access your personal data, request rectification or deletion, restrict processing, object to processing, receive your data in a portable format, and withdraw consent at any time. You also have the right to lodge a complaint with the relevant supervisory authority.
Contact
Data Protection Officer: dpo@nobina.com
Cookie Policy
Trip by Nobina uses cookies to ensure that the website functions correctly, remembers your preferences, analyses website usage, and, with your consent, improves marketing efforts and the overall user experience.
Necessary cookies are required for the website's basic functionality and do not require consent.
Functional cookies help remember your preferences and settings and are activated based on your consent.
Analytics cookies help us understand how visitors use our website so that we can improve our services. These cookies are only used with your consent.
Marketing cookies allow us to provide relevant communications and marketing activities. These cookies are only used with your consent.
You can change or withdraw your cookie consent at any time through the Cookie Settings available on our website.
Data Protection & Information Security
Information security is an integral part of Trip by Nobina's operations. We continuously implement technical and organizational measures to protect the confidentiality, integrity, and availability of information.
Access to information is controlled according to the principle of least privilege.
Encryption and secure communication methods are used where appropriate.
Risk assessments and incident management activities are carried out on an ongoing basis.
We place requirements on suppliers and data processors to ensure appropriate levels of security.
Our information security practices are continuously reviewed and improved.
Employees receive regular training and awareness education related to information security and data protection.
We comply with GDPR and the internal governance frameworks and policies of the Nobina Group.